Citizens Preferences Towards One-Stop Government
نویسندگان
چکیده
Abstract The poster presents the major results of a survey conducted in several German cities to asses preferences citizens have towards aspects of One-Stop Government. One Stop Government has a lot in common with the concept of collaborative CRM. Aspects that play an important role for its success are: channel adoption and assignment , collaborative data usage and privacy, cost reduction potentials and information policy (marketing) for egovernment services. Citizens seem to be ready for transaction type public online services and new forms of service delivery but more and continuous detailed research is necessary.
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